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At Baby Bear, your satisfaction is our priority. We want you to feel confident when shopping with us. If something isn’t right with your order, we’re here to help.
🧸 1. Eligibility for Returns
You can request a return or exchange within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect.
- The product is unused, unwashed, and in its original packaging with all tags attached.
Unfortunately, we cannot accept returns for:
- Items that have been used or washed.
- Items purchased on sale or discount (unless damaged or faulty).
- Personal care items (e.g., pacifiers, bottles, etc.) due to hygiene reasons.
📦 2. How to Request a Return
To start a return, please contact our support team within 7 days of delivery:
📧 Email: info@babybear.com.pk
📞 WhatsApp/Phone: +923320441235
Please include your order number, photos of the item, and a brief description of the issue.
Once we receive your request, our team will review it and guide you through the return process.
💰 3. Refunds
- If your return is approved, we will issue a refund through the original payment method or provide a store credit, depending on your preference.
- Refunds are processed within 5–10 business days after the returned item is received and inspected.
🚚 4. Return Shipping
- If the return is due to our mistake (wrong or damaged item), we’ll cover the shipping cost.
- If you are returning the item for any other reason (e.g., change of mind, wrong size ordered), you will need to pay the return shipping fee.
🔁 5. Exchanges
If you wish to exchange an item (e.g., size or color), please contact us within 7 days. Exchanges are subject to product availability.
Baby Bear — Because we care about you and your little one’s happiness. 🧸